SEPANG, 3 April 2024 - As Hari Raya Aidilfitri approaches and the balik kampung exodus begins, AirAsia would like to remind all guests travelling during the festive period especially from 5 to 15 April 2024 to adhere to the following travel advisory for a smoother travel experience.

• Perform self check-in via the AirAsia MOVE app (formerly airasia Superapp). Self check-in  is available as early as 14 days up to one hour before the scheduled departure time. Guests can already self check-in today and obtain their electronic Boarding Passes for their Hari Raya flights departing between 5 and 15 April 2024.

Please note: 

• Download the AirAsia MOVE app from the Apple App Store, Google Play Store or Huawei AppGallery to receive the latest travel information including the latest flight updates under the ‘Flight Status’ tab in the App.

• Counter check-in service will only be available for guests with reduced mobility, those travelling with an infant (under 24 months of age), pregnant guests, senior citizens and young guests travelling alone.

• Pregnant guests are required to fill out a form at the counter before boarding. Guests who are more than 27 weeks pregnant are required to submit an approved doctor's medical certificate.

• Guests with reduced mobility may pre-book Special Assistance (Wheelchair Service) at the time of booking or via “My Bookings” tab on the AirAsia MOVE app at least four hours before the scheduled flight departure time.

• Pre-book inflight meals up to 24 hours before the scheduled departure time for greater savings up to 44% and assurance of availability alongside priority meal service on board. Enjoy a special festive menu by AirAsia's Santan, featuring Pak Nasser’s Nasi Lemak Double Special for MYR23 for AirAsia Malaysia (flight code AK) and MYR30 for AirAsia X (flight code D7)

• For international travel, guests must meet the requirements for every country they will travel to and transit through including visa requirements. These requirements may change from time to time and guests are advised to check the latest requirements with the respective embassies or consulates. 

• Arrive early at the airport, at least two hours before your domestic flight and three hours prior to an international flight, to allow ample time for all necessary travel procedures during this peak travel period. Please note that the check-in counter will close one hour before the scheduled departure time at Kuala Lumpur International Airport (Terminal 2) and 45 minutes before departure at other airports in Malaysia for domestic flights. You may book a ride to/from the airport for up to 24 hours in advance with AirAsia Ride on the AirAsia MOVE app and enjoy RM5 off with promo code FLYRIDE5.

• Use the e-Boarding Pass on AirAsia MOVE app to board the flight without the hassle of printing a boarding pass. The e-Boarding Pass is accepted at all airports in Malaysia and many other airports around the world where AirAsia operates.

• Use contactless kiosks at the airport to print baggage tags and perform self-bag drop. Once guests have self checked-in, simply scan the QR code on the e-Boarding Pass at the airport kiosk to print the baggage tags and proceed to the self baggage drop counters to load the bags. Guests can also add on or increase baggage allowance up to four hours before departure using the AirAsia MOVE app.

• Ensure cabin baggage is the right size. Each guest is only allowed one piece of cabin baggage (not larger than 56 x 36 x 23cm in dimension) and/or one laptop bag OR handbag OR small bag on board. The total permitted weight for two pieces of unchecked baggage must not exceed 7kg.

• Enroll for FACES via the AirAsia MOVE App to travel seamlessly from Kuala Lumpur International Airport (Terminal 2) to other domestic and international airports without needing to present a boarding pass after self-check-in and providing proof of identification.

Selamat Hari Raya Aidilfitri from AirAsia!