BANGKOK, 27 July 2021 - In view of the current COVID-19 situation in Thailand, AirAsia Thailand (flight code FD) announces the temporary hibernation of its scheduled domestic commercial flight operations starting 12 July 2021 until 8 August 2021, in support of the containment efforts by the government of Thailand.

Guests affected by flight cancellations will receive an email or SMS directly detailing their available options. Guests may use the AI chatbot AVA available on support.airasia.com, airasia.com to make their preferred alternate travel option by following the steps below: 

Guests are advised to stay tuned to Travel Advisories issued by AirAsia from time to time via the airasia super app, airasia.com and social media platforms, including AirAsia on Twitter (@airasiaTH) and Facebook (facebook.com/airasiatravels.th) for the latest updates or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.

For more information please visit our dedicated FAQ page here or contact our Customer Support team between 9am and 6pm Thailand Local Time daily at support.airasia.com.

AirAsia always places the safety and wellbeing of its guests and employees as its top priority. We will continue to monitor the situation closely and will be prepared to reinstate our scheduled flight services again as soon as possible. 

* In case of any additional flights cancellation, the airline will inform you via direct registered email and SMS, subject to permission to operate from the relevant government agencies.

** Please attribute the above statement to AirAsia Thailand.