[Updated as of 27 April 2022]

SEPANG, 25 March 2022 - Following the latest announcement of #ReopeningSafely by the Malaysian government, AirAsia would like to remind guests to adhere to the following standard operating procedures (SOPs) for international travellers entering Malaysia:

Before departure and upon arrival:

• MANDATORY: Download and activate the MySejahtera app. 

  • The Malaysian Government has made it MANDATORY for all incoming passengers including Malaysians to download and activate the MySejahtera mobile app before departing to Malaysia.

  • Complete the pre-departure form via the “Traveller” icon.

  • Verify digital COVID-19 vaccination certificate through MySafeTravel.

  • Fully vaccinated travellers will be issued an electronic “Digital Traveller’s Card” to be presented at the airport upon check-in.

    • For COVID-19 Vaccination Requirements please refer here.

  • Submit address in Malaysia (for foreign travellers).

• Effective 1 May 2022, all fully vaccinated travellers and children aged 12 years and below are exempted from pre-departure and on-arrival COVID-19 tests.

  • Partially or unvaccinated travellers must take an RT-PCR test 2 days before departure and a supervised RTK-Ag test within 24 hours of arrival. They will also have to quarantine for 5 days.

• Effective 1 May 2022, COVID-19 insurance is no longer required for all travellers entering Malaysia.

• Travellers must comply with all health protocols currently in place in Malaysia.

Travellers who were infected with COVID-19:

• Travellers must be fully vaccinated and have proof of COVID-19 infection that occurred between 6 and 60 days before departure to Malaysia.

• Travellers are also required to present the COVID-19 positive result either in print or digital format.

• Travellers who were hospitalised due to COVID-19 need to provide a ‘Fit to Travel’ letter issued by the hospital.

• Those who were not hospitalised are required to undergo a professionally administered RTK-Antigen test 2 days before departure and only travellers with a negative test are allowed to travel to Malaysia.

For travellers entering Malaysia from Singapore, please click here.

For travellers departing Malaysia, please take note of the following requirements to ensure a smooth travel experience:

Before departure:

• Travellers must check on any latest travel restrictions or special requirements of the destination country, including health documents such as a COVID-19 negative test certificate and proof of full vaccination status.

  • For Travel Requirements please click here.

• Self check-in on the airasia Super App to minimise physical contact and crowding at the airport. You can easily do this via the airasia Super App as early as 14 days before your departure date.

  • From 1 April 2022, AirAsia will be limiting its counter check-in service only for exempted groups of guests at all airports in Malaysia.

  • Usage of the airasia Super App is free of charge and it can be downloaded from the Apple App Store, Google Play Store or Huawei AppGallery at no cost.

• Travellers are encouraged to arrive early at the airport to allow enough time for all the necessary processes to take place.

• Travellers are required to wear a face mask before, during and after the flight. Either the regular 3-ply mask or double-masking is recommended for better protection. Masks with an open valve are not permitted onboard AirAsia flights.

AirAsia has spent the period of downtime in travel over the past two years further improving and revamping its flight procedures and processes. In the highest interest of safety and wellbeing of all its guests and employees, only fully-vaccinated employees will operate flights and be on-duty at airport terminals.

All AirAsia’s aircraft are properly maintained according to procedures set by the manufacturer. The in-house maintenance, repair and overhaul (MRO) company, Asia Digital Engineering, has over 20 years of experience providing services to AirAsia and is also  opening its doors to undertake aircraft engineering services for other airlines. Likewise, all pilots and cabin crew are regularly sent for mandatory refresher courses and ongoing retraining so that they are always on top of their job.

AirAsia has recently been awarded again for upholding the highest levels of safety and operational integrity with a 7/7 rating from the experts at airlineratings.com. This follows a similar rating bestowed on the airlines at the height of the pandemic in 2020.