• Updated as of 11 October 2019, 2330hrs (GMT +8)

SEPANG, 11 October 2019 – AirAsia will cancel and reschedule a number of Japan flights this weekend due to Typhoon Hagibis.

Guests who are travelling to/from Japan this weekend are strongly encouraged to check their flight status at airasia.com/flightstatus before going to the airport.

In light of this weather event, AirAsia is making the following options available to guests whose flights are cancelled or delayed longer than 3 hours: 

1. Change flight: One-time flight change to a new travel date on the same route within 30 calendar days from the original flight time without additional cost, subject to seat availability; OR

2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

3. Full Refund: Obtain a full refund in the amount equivalent to your booking in the form of original payment. Refund requests can be made through AVA at support.airasia.com. 

Refunds for bookings made through travel agents including online travel agents must be done via travel agents through which the booking was made.

AirAsia is continuing to monitor the situation and will provide information on the latest developments.

For further updates, follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsiaIndia) or contact customer support on Twitter (@AirAsiaSupport) or at support.airasia.com.