Travel Advisory: AirAsia guests with cancelled flights can make flight changes for new flights up to 30 November 2021
SEPANG, 19 August 2021 - AirAsia guests with flight bookings cancelled by the airline can make flight changes for new flights up to 30 November 2021.
Affected guests with cancelled flights can:
Move flight: Change to a new travel date before 30 November 2021 on the same route for an unlimited number of times, without additional cost subject to seat availability.
Guests affected by flight cancellation will receive a separate email and/or SMS detailing their available options.
Please chat with AVA on support.airasia.com or airasia.com to make your selection by following the steps below:
Select "Flights” from AVA's main menu
Select "COVID-19 Flight Changes”
Select "My flight is cancelled"
Select "Move flight"
Enter booking details and proceed to the next steps as instructed by AVA
The move flight option is only applicable for direct online bookings made via airasia Super App or airasia.com. For group bookings or those made with travel agents, guests are advised to refer to their respective booking agents for further assistance.
AirAsia would like to remind all guests with essential travel needs to strictly adhere to the Standard Operating Procedures (SOP) set out by the government, check all travel requirements and practise a high level of personal hygiene at all times. AirAsia is proud to be rated the highest 7 Stars by Airlineratings.com for its COVID-19 measures including for website information on COVID-19 procedures, the wearing of face masks, personal protection equipment for the crew, modified meal service, regular deep cleaning of aircraft and more.
AirAsia is closely monitoring the global health situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@airasia) and Facebook (facebook.com/airasiatravels) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.