Airline honours commitment to guests as air travel revival underway

SEPANG, 27 April 2022 - AirAsia X (AAX) reinforces its commitment to prioritise guests with outstanding travel credit first, reaffirming that all affected guests can now use their credit account to book existing services immediately.

Within the next three months, everyone with unused credit with the airline will also automatically receive a travel voucher for use for booking travel up to five years in advance via their registered airasia rewards account. 

Furthermore, guests affected by the restructuring process will also receive a one off payment of 0.5% of their unused travel credit on the first anniversary of the completion of the Debt Restructuring (March 2023), as well as a portion of AAX's profits in the coming years.*

CEO of AirAsia X Benyamin Ismail said: “We have always prioritised travel credits for our affected guests who have endured the long two years as we have. As an international airline, the past two years have been extremely challenging with borders around the world closed. We thank everyone affected for their understanding and patience as we have used the downtime in flying to rebuild the airline so that AAX can return stronger post-pandemic. 

“Our guests remain our top priority and we look forward to welcoming them back on board with our great value fares and industry leading inflight service as the world continues to reopen.”

Recently, AAX launched its first post-pandemic services from Kuala Lumpur to Sydney and last week to New Delhi and Seoul, which are now available for booking using a credit account or by reinstating any outstanding travel credit for travel before 30 June 2022. Otherwise, the outstanding travel credit or credit account will be automatically converted into travel vouchers and issued to guests in the coming months, for booking future travel up to five years ahead.

As per the Explanatory Statement which was distributed to all Scheme Creditors (including affected guests) last year, the issuance of credits to guests affected by the Debt Restructuring is at the discretion of AAX management and are subject to terms and conditions.

*The portion of AAX profits in coming years are subject to the terms of the Profit Sharing Mechanism outlined in the Explanatory Statement 

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About AirAsia X - airasiax.com

AirAsia X (AAX) is the medium haul, low-cost affiliate of the AirAsia Group operating an all wide body A330-300 fleet. The airline together with its Thai associate Thai AirAsia X (TAAX) have carried over 19 million guests since commencing service in 2007. In 2021, the airline was successfully restructured and is now relaunching service as a combination carrier with equal emphasis on both cargo and passengers, working in partnership with global freight forwarders. As international borders reopen, AAX is well poised to compete very effectively in the markets where it operates with perhaps the lowest cost structure of any similar airline globally.