Voted best low-cost airline for seven consecutive years 
Awarded world’s leading low-cost airline cabin crew for three years running 

MUSCAT, 29 November 2019 - AirAsia has been named the World’s Leading Low-Cost Airline for the seventh consecutive year at the World Travel Awards (WTA) Grand Final.

AirAsia clinched the top spot in its category after receiving the most number of votes from travellers and industry professionals, well ahead of its competitors. In addition, the airline took home the top award for the World’s Leading Low-Cost Airline Cabin Crew for the third year in a row.

In recognition of the contribution of its cabin crew, the airline was represented by its Group Head of Cabin Crew, Suhaila Hassan to receive both awards for AirAsia. Suhaila is a long serving employee who has been with the company for over 20 years, starting off as a cabin crew to now leading nearly 6,000 cabin crew across the AirAsia Group. 

AirAsia Group CEO Tony Fernandes said, “We are thrilled to be recognised as world champions yet again by industry watchers and the most discerning of travellers. These awards are a testament to our dedication to excellence in air travel. I want to thank our Allstars and cabin crew, who continue to live and breathe our value, which is to be “guest-obsessed”. This recognition comes as we renew our commitment to becoming more than an airline, with expanded travel offerings on airasia.com to better deliver value to our guests and meet their ever-growing expectations of us.”

AirAsia Group Head of Cabin Crew Suhaila Hassan said, “We were a small airline two decades ago, with only 30 cabin crew and just two planes operating Malaysian domestic routes. Since then, we’ve grown to nearly 6,000 cabin crew from all over the world, hailing from countries including Australia, Brazil, Zambia and the U.S. We now fly over 90 million guests each year. It’s truly incredible to see how far we’ve come. Despite the rapid growth, our Allstar colleagues have maintained the same passion for service that we had back in the early days, and we are truly humbled that our guests and peers have recognised us for our efforts.” 

World Travel Awards Founder Graham E Cooke said, “AirAsia continues to set the benchmark for low-cost aviation in Asia and beyond. Its dedication to improving its services remains unrivalled and I am delighted that it has been acknowledged by both the travel trade and the public having been voted ‘World’s Leading Low-Cost Airline 2019’ and ‘World’s Leading Low-Cost Airline Cabin Crew 2019’.”

The 26th annual World Travel Awards is globally recognised as one of the most prestigious, comprehensive and coveted honours programmes in the global tourism industry. Established in 1993, the awards, voted for by travel and tourism professionals and consumers worldwide, acknowledge and celebrate excellence across key sectors of travel, tourism and hospitality.

The latest awards are an addition to the collection of accolades AirAsia has won over the years. Earlier this week, AirAsia and AirAsia X Malaysia were announced as Best Low Cost Carriers Asia/Pacific in the AirlineRatings.com Airline Excellence Awards. In October, AirAsia took home Asia’s Leading Low-Cost Airline and Asia’s Leading Low-Cost Airline Cabin Crew at the Asia and Oceania edition of the World Travel Awards in Phu Quoc, Vietnam.