Bahasa Indonesia

TRAVEL REQUIREMENTS

Following up on the Covid-19 situation with the spread of cases in the world and Indonesia being increasingly controlled, high public immunity, and relaxing transportation policies in several countries, as well as the results of cross-sectoral evaluations by the COVID-19 Task Force, referring to SURAT EDARAN NOMOR 1 TAHUN 2023, Starting June 9, 2023, domestic and international travelers must adhere to the following travel requirement:

It is recommended to continue carrying out the Covid-19 vaccination until the second booster or fourth dose, especially for people who have a high risk of contracting Covid-19.

It is permissible not to use a mask if in good health and not at risk of contracting or transmitting Covid-19 and it is advisable to continue to use a mask that is properly covered if in an unwell condition or at risk of Covid-19, before and when traveling and activities in public facilities.

It is recommended to carry hand sanitizer and/or use soap and running water to wash your hands periodically, especially if it has been in contact with objects that are used together.

For people who are unwell and at risk of contracting or transmitting Covid-19, it is recommended to keep their distance or avoid crowds of people to prevent transmission of Covid-19.

It is recommended to keep using the SATUSEHAT application to monitor personal health.

Your health and safety is our top priority. To ensure passenger comfort and safety, AirAsia has also implemented a number of procedural steps both on the ground and in the air.

Web or mobile check-in and early arrival at the airport

Web or mobile check-in to reduce surface and physical contact in check-in and boarding processes. In addition, please arrive early at the airport - preferably 3 hours before departure - to allow for enough time for all the necessary processes to take place. Check-in kiosks and manual check in counters are still available.

Cabin baggage policy

Guests are allowed two (2) pieces of cabin baggage not exceeding a total of 7kg in weight.

Guests will be able to carry one (1) cabin bag not exceeding the dimensions of 56cm (H) x 36cm (W) x 23cm (D) or maximum linear of 115cm and that fits in the overhead storage compartment in the aircraft cabin, AND one (1) laptop bag or one (1) small bag not exceeding the dimensions of 40cm (H) x 30cm (W) x 23cm (D) or maximum linear of 80cm and that fits under the seat in front of you. More details are available here.

Luggage with more than the permitted cabin baggage limits must be checked in.

Pre-book your hot meals online

Inflight hot meals are now available for purchase onboard. You can also pre-book your meals via the airasia superapp application at least 24 hours before your flight departure time.

Aircraft cleaning

All of our aircraft go through regular disinfection procedures. The cleaning, sanitising and disinfecting products that we use to clean our aircraft are all approved by the Public Health Authority as well as the aircraft manufacturer, which is Airbus in our case. All of our aircraft use HEPA (High Efficiency Particulate Arresters) aircraft filtration system which filters 99.9% of dust particles and airborne contaminants such as viruses and bacteria.