Completion rate reaches new high; more benefits in store

KUALA LUMPUR, 12 January 2023 - The airasia Super App kicks off 2023 with a Chinese New Year gathering to appreciate its gig industry workforce, including both full-time and part-time airasia ride drivers and airasia food delivery riders. 

Over 500 Allstars attended this gathering, where Tan Sri Tony Fernandes, CEO of Capital A complimented the hard work and contribution by its drivers and riders towards the ride-hailing and food delivery businesses throughout 2022, noting that since the announcement of the full-time employment benefit for airasia Super App’s gig workers last year, there have been significant improvements for the business on many key metrics. 

Tan Sri Tony Fernandes, CEO of Capital A said, “As of now, there are at least 400 full-time drivers with airasia ride who have contributed significantly to our stellar growth in the e-hailing industry. Likewise for airasia food, where our growing number of full-time riders that stands at about 100 currently has translated to a higher completion rate of 85% and significantly improved the delivery speed performance. Essentially, the full time employment programme for our drivers and riders not only improved productivity and efficiency, but also created a more conducive working environment and provided them with a better work-life balance. 

“This reiterates our point that it is crucial to provide gig workers with job stability, a better income and sufficient benefits as it translates into direct returns for the business. We will continue to be the people’s champion, and to provide the best value to customers while taking good care of our employees. 

“I would like to thank each and every driver and rider for their hard work throughout 2022, especially those who have committed themselves to be full-time Allstars. We hope to leverage on the larger Capital A and airasia ecosystem to provide even more benefits such as facilities from BigPay, Tune Protect and more.” 

Full-time drivers and riders share their thoughts

One of the drivers, Yeoh Ban Tatt said, “Joining the airasia family as an Allstar has been a really fun experience for me. Contrary to public perception, being an e-hailing driver is not easy: long working hours, unstable income, little-to-no protection on car and health insurance. Now, we feel safe because we have the entire AirAsia ecosystem to support us with our daily jobs.”

Gowrish Nambiar Gengadharan also added, “I would like to thank airasia ride for this opportunity. We never know what will happen tomorrow as a driver, but now we have job security and even a career path, which motivates me to perform better.”

Full-time airasia food rider Mohd Rafed Bin Supian added, “The past few months as an Allstar has been an eye-opener for me. Not only has it shown what kind of career path is available for me in this industry, the management team has also been very transparent and supportive for us to succeed in our daily jobs.”

Products from the Capital A ecosystem available to drivers and riders

BigPay: 

Available as an exclusive, early access feature to the drivers and riders is Rewind, a newly launched feature that allows pre-approved* users to rewind a single, or multiple past transactions to get access to cash in their BigPay account for emergency use. With just a few simple taps on their BigPay app and no hidden costs around their 3 monthly instalments, users can plan their finances better and worry less about emergency funds.

Tune Protect: 

Tune Protect offers e-hailing insurance that is designed and tailored exclusively for airasia ride drivers that meets the mandatory requirements of the Land Public Transportation Agency (APAD). Among the cheapest in the market, Tune Protect e-hailing insurance covers loss or damage to the vehicles, liability to third parties, and legal liabilities to and for the fare paying passengers. For the riders, Tune Protect offers Bike Easy, the affordable motorcycle insurance that covers loss/damage to motorcycles due to accident or theft/fire. 

Awards for top performing riders and drivers were also given out during the event today, including lucky draws with prizes from airasia hotels, airasia travelmall, airasia rewards, Tune Protect, Tune Talk and more. 

Stay up to date with everything from the airasia Super App by following @airasiasuperapp on Instagram and Facebook for the latest updates on airasia Super App’s offerings! For a seamless and enhanced experience, download your airasia Super App from the Apple App Store, Google Play Store, or Huawei AppGallery.

* subject to credit checks and approvals