Mandatory self-check-in via airasia Super App, FACES facial recognition system provide for even safer, seamless travel experience

SEPANG, 23 SEP 2021 - Following the government’s announcement of the resumption of interstate travel and the reopening of tourism activities once the vaccination rate for adults reaches 90% in Malaysia, AirAsia is all geared up to fully restore its domestic and international services.  This is further spurred by the success of the Langkawi travel bubble that commenced on 16 September.

AirAsia has expressed confidence of a strong recovery for air travel to  all the key domestic destinations and for international flights to resume in the near future, complemented by stringent health and safety protocols that the airline has put in place. The airline has recorded overwhelming demand for domestic leisure destinations that have reopened recently including Langkawi in Malaysia, Boracay, Cebu and Bohol in the Philippines and Chiang Mai, Chiang Rai and Hat Yai in Thailand.

Load factors for these leisure destinations have been in the very healthy range of 80% - 90% with more frequencies and routes to be added soon in line with consistently strong forward bookings. 

As vaccination rates across the globe continue to rise, AirAsia anticipates interstate leisure air travel will gradually continue to reopen first, potentially in coming weeks, and that international travel could resume within the next few months, especially in the Asean region where inoculation rates are accelerating and the airline is fully ready to welcome all guests with the highest safety standards.

To ensure safety for its guests and employees, and as part of it Covid-19 mitigation plan, AirAsia has made self-check-in mandatory for all guests. All guests are encouraged to download and make full use of the airasia Super App, the only all-in-one app that guests would need for their journey - from flight to hotel bookings, checking in, health document verification, through to boarding with the e-Boarding Pass, contactless boarding with FACES and inflight services onboard.”

AirAsia has undertaken numerous contactless technological innovations and improvements that provide for enhanced comfort and a hassle-free door-to-door experience for guests. Guests can look forward to a convenient and seamless self-check-in feature that allows for easy uploading and instant verification of health and vaccination documents via the airasia Super App and contactless boarding via its FACES facial recognition system to minimise queuing and possible physical contacts at the counters and crowding at the airport. 

AirAsia has robust procedures in place to maintain the highest safety standards at all times, including by having only fully-vaccinated flight crew to operate all flights. Built-in safety features of the aircraft itself, where the cabin air circulation and filtration provides hospital-grade airflow, ensures flying continues to be the safest mode of transportation, as proven by various international studies. 

Bo Lingam, President (Airlines) for airasia Group said, “The demand is already there. People can’t wait to reunite with friends and family or take off to their favourite leisure destinations and we are well prepared to paint the skies red across Asean as soon as the time is right.  

“For Langkawi alone, AirAsia Malaysia has sold over 260,000 seats in just over a week which is a strong testament to the level of pent up demand for domestic travel. 

“Whilst the Covid-19 pandemic has delivered an unprecedented blow to the global aviation and tourism industries for the past 18 months, we remain committed to making the ‘air fair’ once again, through our great value fares which provide a welcome boost to tourism and the economy.

“What we have been promoting is for countries across Asean and beyond to have a standardised approach, which permits vaccinated individuals to travel freely and safely between countries without the need for quarantine or a tedious approval process. We remain committed to playing an active and positive role in the recovery of the Asean market with flight connectivity, frequencies and stringent safety measures in our operations. 

“Over recent times, we have put in place numerous innovations and contactless procedures to ensure the highest hygiene standards are maintained at all times so guests can be assured of a safe and comfortable journey with us. 

AirAsia has been recognised by aviation experts at Airlineratings.com with the highest 7-Star rating for its robust and comprehensive strict health protocols during the pandemic.

For more information on the Self Check-in service and how to use it to verify vaccination certificates, visit the AirAsia Support Page here. For flight changes, click here to chat with AVA, for flight change fee click here, and for the latest flight status visit airasia.com/flightstatus. 

To access a great range of value travel and lifestyle offerings from AirAsia Group, including online check in services and more, guests are encouraged to download the airasia Super App before they fly via the Apple App Store, Google Play Store or Huawei AppGallery.