SEPANG, 15 July 2020 – As part of their services expansion, Teleport, AirAsia’s logistics arm is now providing customs clearance services for cross-border e-commerce in East Malaysia.  

As such, Teleport’s personnel may be obligated to contact customers to request for their personal details required for the customs clearance process which may include their IC number. Teleport personnel will issue an invoice with the amount of duty payable for customer’s items, inclusive of handling fees to Teleport.

Appointing Teleport as the customs clearance agent would save customer’s time and remove the hassle of making payment at the relevant customs offices where the parcels are kept. 

For more information, customers may email delivery@teleport.asia. All official email communications such as the invoice will also be sent from this email address.

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About Teleport

Founded in 2018, Teleport is a wholly-owned venture of AirAsia Group Berhad, building out the cargo and logistics ambitions for AirAsia. Teleport is on a mission to enable everyone - from single merchants to the largest companies - to move goods and e-commerce anywhere in Southeast Asia and beyond. Our own online platforms (under the OURSHOP brands) partner with merchants to deliver creations, food, fresh produce and essentials we love. It should simply work, like magic. For more info, please visit teleport.asia or our social media on Facebook, Twitter, Instagram and YouTube.