(Updated 6.15pm, 15 August 2018)

SEPANG, 15 August 2018 - AirAsia will be cancelling some flights to Kochi, India from 15 to 17 August 2018 due to the suspension of operations by Cochin International Airport following heavy rains in Kerala state.

Cancelled flights

Affected guests may choose one of the following service recovery options:

1. Move flight: One-time flight change to a new travel date on the same route within 14 calendar days from original flight time without additional cost, subject to seat availability; OR

2. Reroute: One-time reroute via Bengaluru (BLR) or Chennai (MAA) or Tiruchirappalli (TRZ) or Hyderabad (HYD) or Visakhapatnam (VTZ) to/from Kochi (COK) within 7 calendar days of the original travel date without additional cost, subject to seat availability; OR

3. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is valid for booking within 90 calendar days from the date of issue and can be issued to AirAsia BIG Members only; OR

4. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

Guests who wish to move flight or reroute are required to provide a new flight date and time as well as passenger name(s) to our Customer Support team via Twitter (@AirAsiaSupport) or Live Chat on support.airasia.com.

Guests who opt for a credit account / full refund must fill in an eForm on support.airasia.com:

1. Click on the Email Us tab on the right panel

2. Select Enquiry/Request under Type of Feedback

3. Select Booking under Sub Category 1

4. Select Kochi Airport Closure for Sub Category 2

5. Type in your option under Subject: “Kochi - Credit Account” OR “Kochi - Full Refund”

6. Complete the remaining form fields and click Submit to proceed

   a. For credit account, please provide your AirAsia BIG Loyalty member ID

You may also contact us via the following channels :

• Live Chat (via support.airasia.com, 24 hours)

• Twitter: @AirAsiaSupport (24 hours)

• Facebook: @AirAsiaSupport

• Call Centres: +91 80 4666222 / +91 80 6766 222 (India) (24 hours)

• Group Booking to contact the respective group desk

For bookings made through a travel agent or third party, kindly contact the travel agent directly.

We will continue to monitor the situation closely and keep our guests updated on the latest developments. Guests are advised to check airasia.com and AirAsia’s social media channels for further updates.

We strongly encourage all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights.

For further information or assistance, please reach out to us via our contact channels listed on support.airasia.com.

We thank you in advance for your kind understanding and continued support.

Update (6.15pm, 15 August 2018): Added Reroute service recovery option and additional Customer Support channels.